ACP Online – Professional IT, POS, CCTV & Business Technology Support

Pricing Effective: 1 June 2026

Business Hours: Monday to Friday, 8:00 am – 5:00 pm (New Zealand Time), excluding public holidays.

IMPORTANT: All prices listed below are in New Zealand Dollars (NZD) and exclude GST (15%).

Professional IT Support & Technical Services in Auckland

ACP Online provides professional onsite and remote technical support, workshop repairs, troubleshooting, installation, configuration and maintenance services for businesses and residential customers throughout Auckland.

Our services cover POS systems, EFTPOS equipment, cash registers, barcode scanners, receipt printers, CCTV systems, security equipment, computers, networking, Wi-Fi and other business technology solutions.

We offer transparent service pricing, flexible support options and ongoing maintenance contracts to help keep your equipment and business systems operating efficiently.

Standard Onsite Service Rates – Central Auckland Suburbs

Our standard onsite service rates apply during normal business hours, Monday to Friday, 8:00 am to 5:00 pm, excluding public holidays.

• Call-Out Fee: $65

• Standard Labour Rate: $170 per hour

• Minimum Labour Charge: $170 for the first hour

• Additional Labour: $85 per 30-minute block

The call-out fee is charged separately from labour.

For example, a standard one-hour onsite visit in Central Auckland costs $235 + GST, including the call-out fee.

Standard Onsite Service Rates – Outer Auckland Suburbs

For onsite technical services in Outer Auckland suburbs, excluding Auckland's islands, the following rates apply:

• Call-Out Fee: $95

• Standard Labour Rate: $170 per hour

• Minimum Labour Charge: $170 for the first hour

• Additional Labour: $85 per 30-minute block

The minimum charge for a standard one-hour onsite visit in Outer Auckland is $265 + GST, including the call-out fee.

For service locations outside these areas, please contact ACP Online for a quotation.

Workshop & Offsite Technical Service Rates

ACP Online provides workshop-based technical diagnostics, equipment configuration, troubleshooting and repair services.

• Call-Out Fee: $0

• Standard Labour Rate: $170 per hour

• Minimum Labour Charge: $170 for the first hour

• Additional Labour: $85 per 30-minute block

Important Workshop Service Conditions

Our workshop service is not a while-you-wait service.

Equipment may need to be retained for inspection, diagnostics, testing or repairs.

Where equipment collection, delivery, pickup or return is required, additional charges may apply depending on the location and service requirements.

Any replacement parts, accessories or additional materials will be charged separately where applicable.

Help Desk, Telephone, Email & Remote IT Support

ACP Online provides professional technical assistance without requiring an onsite technician.

Our remote support services include:

• Telephone callbacks and technical consultations

• Email technical assistance

• Help desk support

• Remote computer troubleshooting

• TeamViewer remote access support

• Software and hardware configuration assistance

• POS system troubleshooting

• Printer and peripheral troubleshooting

• Network and connectivity assistance

• Technical fault investigation and research

Remote Support Rates – During Business Hours

• Standard Labour Rate: $170 per hour

• Minimum Charge: $170 for the first hour

• Additional Support: $85 per 30-minute block

• Call-Out Fee: Not applicable

Remote Support Rates – Outside Business Hours

• Standard Labour Rate: $170 per hour

• Minimum Charge: $170 for the first hour

• Additional Support: $85 per 30-minute block

• Call-Out Fee: Not applicable

After-hours assistance is subject to technician availability.

Technical Investigation & Research Charges

If a technical problem cannot be resolved immediately, additional time may be required to investigate the issue, research a solution or consult technical documentation.

This investigation and research time is chargeable at the applicable support rate.

Once a solution has been identified, our technician may contact the customer by telephone or email to provide further instructions or assistance.

Important: Technical consultation, troubleshooting or work performed on equipment or services that are not covered by an applicable warranty or active support contract is chargeable, even if the equipment was originally purchased from ACP Online.

After-Hours Onsite Support – Monday to Friday

ACP Online provides after-hours onsite technical support in Central Auckland, subject to technician availability.

After-hours rates apply to work commencing before 8:00 am or after 5:00 pm, Monday to Friday.

Weekday After-Hours Rates – Central Auckland

• Call-Out Fee: $95

• Labour Rate: $200 per hour

• Minimum Labour Charge: $200 for the first hour

• Additional Labour: $100 per 30-minute block

Minimum one-hour onsite visit: $295 + GST, including the call-out fee.

Existing Onsite Jobs Continuing Beyond Business Hours

Where an ACP Online technician is already working onsite during normal business hours and the job continues beyond 5:00 pm, the after-hours labour rate will commence 1.5 hours after normal business hours end.

This provision applies to continuing onsite work and does not automatically waive any otherwise applicable call-out fee.

Weekend & Public Holiday Onsite Technical Support

ACP Online provides weekend and public holiday onsite technical assistance in Central Auckland, subject to availability.

Saturday, Sunday & Public Holiday Rates – Central Auckland

• Call-Out Fee: $105

• Labour Rate: $200 per hour

• Minimum Labour Charge: $200 for the first hour

• Additional Labour: $100 per 30-minute block

Minimum one-hour onsite visit: $305 + GST, including the call-out fee.

For after-hours, weekend or public holiday services outside Central Auckland, please contact ACP Online for pricing and availability.

Summary of ACP Online Service Rates

All prices exclude GST. Call-out fees are additional to labour charges.

Important Notice – Products Purchased Online Do Not Include Free Technical Support

Purchasing products through ACP Online does not automatically entitle customers to complimentary technical support, installation, configuration, troubleshooting, training, telephone assistance, email support, remote access support or onsite technical services.

Unless complimentary support or additional services are expressly stated on the individual product page or included in the customer's purchase agreement, all technical assistance is chargeable at ACP Online's prevailing service rates.

This policy applies to products purchased through www.acponline.co.nz, including but not limited to:

• POS systems and cash registers

• EFTPOS-related equipment

• Barcode scanners and receipt printers

• CCTV cameras and security systems

• Computers and networking equipment

• Wi-Fi equipment and accessories

• Intercom and access control systems

• Other electronic and business technology products

Product Warranty vs Technical Support

A product warranty and a technical support agreement are separate services.

A product warranty does not automatically provide unlimited technical assistance, onsite visits, configuration services, installation, training or ongoing maintenance.

Customer Consumer Rights: Nothing in this policy excludes, restricts or modifies any rights or remedies available under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable laws. ACP Online will not charge for remedies it is legally required to provide free of charge.

Customers requiring installation, configuration or ongoing support are encouraged to arrange these services separately at the time of purchase.

Product Warranty & Return-to-Base Service

Hardware and solutions supplied by ACP Online generally carry a 12-month return-to-base warranty by default, unless otherwise specified on the product page, invoice or applicable warranty documentation.

Return-to-base warranty means equipment may need to be returned to ACP Online or an authorised service location for assessment or repair.

A standard product warranty does not automatically include:

• Onsite technician visits

• Remote technical support

• Software installation or configuration

• Customer training

• Network configuration

• Preventative maintenance

• Ongoing technical assistance

• Support for third-party equipment or services

These exclusions relate to optional services and do not override any applicable statutory warranty or consumer rights.

Business IT Service & Support Contracts

ACP Online offers ongoing service and technical support contracts for customers requiring regular assistance.

A Service or Support Contract allows businesses to establish a structured technical support arrangement with ACP Online.

Depending on the agreed contract, services may include:

• Telephone and email technical support

• Remote access assistance

• Onsite technician availability

• POS and business system support

• Network and Wi-Fi troubleshooting

• Equipment maintenance

• Technical consultation

• Access to designated customer support resources

Service contract pricing, inclusions, response times and support entitlements are determined by the individual agreement.

Please note: Purchasing hardware or software from ACP Online does not automatically create a Service or Support Contract.

Service Booking, Charges & General Conditions

Minimum Labour Charges

All standard technical services have a minimum one-hour labour charge. Additional time is billed in 30-minute increments.

Call-Out Fees

Call-out fees are charged separately from labour and vary depending on the service location and time of attendance.

Replacement Parts & Materials

Replacement parts, consumables, accessories, freight and other materials may incur additional charges.

Diagnostic & Investigation Time

Time spent diagnosing, investigating, researching or troubleshooting technical faults is chargeable unless covered by an applicable warranty, service agreement or statutory obligation.

No Guarantee of Immediate Resolution

Some technical problems may require further investigation, replacement parts, manufacturer assistance or additional service visits.

Service charges may still apply for authorised diagnostic and troubleshooting work even where an immediate solution is not available, subject to applicable legal rights.

Service Availability

Onsite, remote, after-hours, weekend and public holiday services are subject to technician availability.

Pricing Changes

ACP Online reserves the right to update its published service rates. Any revised rates will apply prospectively, subject to existing agreements and applicable law.

Frequently Asked Questions About ACP Online Service Rates

How much does an IT technician cost in Auckland?

ACP Online charges $170 per hour excluding GST during standard business hours. Onsite call-out fees start at $65 for Central Auckland and $95 for Outer Auckland suburbs.

Is there a minimum charge for technical support?

Yes. The minimum labour charge is one hour. Additional labour is billed in 30-minute increments.

Does ACP Online charge a call-out fee?

Yes. Standard onsite call-out fees are $65 for Central Auckland and $95 for Outer Auckland. After-hours fees differ.

Is technical support free when I purchase a product from ACP Online?

No. Technical support is not automatically included with product purchases unless complimentary support is expressly stated on the product page or purchase agreement. Applicable warranty and statutory consumer rights remain unaffected.

How much does remote computer support cost?

Remote technical support costs $170 for the first hour excluding GST, followed by $85 per additional 30-minute block.

Does ACP Online offer after-hours IT support?

Yes, subject to technician availability. Central Auckland weekday after-hours onsite labour is $200 per hour, plus a $95 call-out fee.

What are your weekend and public holiday service rates?

Central Auckland weekend and public holiday onsite support costs $200 per hour, plus a $105 call-out fee, excluding GST.

Does ACP Online offer workshop repairs?

Yes. Workshop technical services are charged at $170 per hour excluding GST, with no call-out fee. Workshop services are not provided on a while-you-wait basis.

Are diagnostics and troubleshooting chargeable?

Yes. Diagnostic, investigation and troubleshooting time is generally chargeable unless covered by an applicable warranty, support agreement or statutory obligation.

Does purchasing a CCTV system or POS system include installation?

Not automatically. Installation and configuration are separate services unless specifically included in the product listing or purchase agreement.

Does ACP Online provide ongoing business IT support contracts?

Yes. ACP Online offers Service and Support Contracts tailored to customer requirements.

Are all prices inclusive of GST?

No. All published service rates exclude GST. GST is added at the applicable New Zealand rate.

Contact ACP Online – Book Technical Support in Auckland

Need professional assistance with your POS system, EFTPOS equipment, CCTV cameras, security systems, computer network or business technology?

ACP Online can assist with onsite service, remote support, workshop repairs, equipment configuration and ongoing maintenance arrangements.

ACP Online – Auckland Computer Products

Website: https://acponline.co.nz

Business Hours: Monday to Friday, 8:00 am – 5:00 pm NZ Time, excluding public holidays.

Service Area: Auckland, New Zealand. Other locations subject to quotation.

Contact ACP Online today to arrange technical assistance or request a service quotation.