Credit Policy

1. Introduction

This Credit Policy sets out the terms on which ACPONLINE Limited (“ACPONLINE”, “we”, “our”, or “us”) may provide accounts, invoiced services, or credit facilities to customers.

By applying for, using, or continuing to use an account or credit facility with us, you agree to comply with this Credit Policy and any other agreed trading terms.

ACPONLINE Limited
Registered Office: Patel & Associates, Botany, Auckland, New Zealand

2. Payment Terms

Unless otherwise agreed in writing, all invoices are due for payment on the 20th day of the month following the invoice date.

Invoices will be issued electronically or by other agreed means and will include an invoice number and date for reference. Customers are responsible for retaining copies of invoices and receipts for their records.

Failure to receive an invoice or statement does not remove your obligation to pay amounts owing by the due date.

3. Late Payments and Default Fees

If payment is not received by the due date, ACPONLINE may charge a reasonable late payment fee to recover administrative costs associated with overdue accounts.

Any default fees charged will reflect the reasonable costs incurred by ACPONLINE in managing overdue payments and will comply with applicable New Zealand law.

ACPONLINE reserves the right to suspend credit facilities or the supply of goods and services while any account remains overdue.

4. Debt Recovery and Collection Costs

If your account remains unpaid and recovery action is required, you may be responsible for reasonable costs actually incurred by ACPONLINE in recovering the debt, including:

  • debt collection agency fees;
  • legal costs;
  • tracing costs; and
  • court filing fees,

to the extent permitted by law.

ACPONLINE may also charge reasonable administrative costs associated with managing seriously overdue accounts.

5. Credit Reporting and Default Information

If your account remains seriously overdue, ACPONLINE may provide information about the default to credit reporting agencies or other authorised parties, in accordance with the Privacy Act 2020 and applicable credit reporting laws.

A payment default may affect your ability to obtain credit or services from other providers.

ACPONLINE encourages customers experiencing financial difficulty to contact us as early as possible so suitable payment arrangements may be discussed.

6. Customer Contact Details

Customers must ensure that their contact details, including postal address, email address, and phone number, remain current.

ACPONLINE may send invoices, statements, notices, and other communications electronically or by post using the contact details recorded in our system.

Communications sent by post will be deemed received within three business days of posting unless proven otherwise.

7. Payment Arrangements and Financial Hardship

ACPONLINE understands that temporary financial hardship can occur.

Customers who are unable to make payment by the due date are encouraged to contact us promptly to discuss possible payment arrangements. We will consider reasonable requests for payment assistance on a case-by-case basis.

Entering into a payment arrangement does not waive ACPONLINE’s rights unless confirmed in writing.

8. Suspension or Cancellation of Credit

ACPONLINE reserves the right to suspend, reduce, or cancel any credit facility or account at its discretion where:

  • invoices remain unpaid;
  • payment arrangements are not maintained;
  • misleading information has been provided; or
  • ACPONLINE reasonably considers there to be an increased credit risk.

9. Changes to This Credit Policy

ACPONLINE may update this Credit Policy from time to time.

Any changes will apply from the date they are published on our website or otherwise notified to customers, unless otherwise stated. Material changes affecting existing customers will be communicated with reasonable notice where practicable.

10. Governing Law

This Credit Policy is governed by the laws of New Zealand, and any disputes arising in connection with it will be subject to the jurisdiction of the New Zealand courts.

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