Pricing Effective May 2020

Hours of Operation (NZ Time)

Monday – Friday 8 am -5 pm except public holidays

All Prices listed below exclude GST

 

Central Auckland Suburbs

Standard Call out / Onsite Rate:

  • $45 Call Out Fee Applies
  • Our standard fee for all clients is $95 per hr.
  • Our minimum charge is $95 that is for the first hour, and then billed at 30 min block intervals.

Standard Workshop / Offsite Rate**

  • $0 Call Out Fee Applies
  • Our standard fee for all clients is $95 per hr.
  • Our minimum charge is $95 that is for the first hour, and then billed at 30 min block intervals.

**Please note that this is NOT a “while you wait” service. If your item needs to be picked up and or returned then additional charges will apply depending on the area.

Outer Auckland Suburbs

  • $65 Call Out Fee Applies
  • Our standard fee for all clients is $95 per hr.
  • Our minimum charge is $95 that is for the first hour, and then billed at 30 min block intervals.

 

Country Call Outs (apart from Auckland)

Please email ACPONLINE

 

Help Desk, Telephone, Email Support, Remote PC Support Rates.

(Business Hours)

$95 for the first hour and then charged $50 per 30 minutes block intervals there after

 

Help Desk, Telephone, Email Support, Remote PC Support Rates

(Outside Business Hours)

$120 for the first hour and then charged $50.00 per 30 minutes block intervals there after

We provide call back telephone support;
Email support, help desk and computer problem solving.
Remote access support using Team-viewer remote access software.
This support charges are as stated above
If we cannot provide a solution immediately, then the costs include the research time required, once the solution is found we call or email you back and provide said solution. 

 

A service contract is also available if you require regular and cost effective solution from ACPonline

Service Contract / Support Contract:

A service contract with us engages us as your IT support, this gives you access to secure parts of our website, includes Email, Telephone & Remote access support, and access to a technician onsite if required.
All solutions or Hardware provided by ACPonline carries 12 month Return to Base warranty by default, and does not come with any service or support contract unless specified on the invoice or purchased separately.

( Mon – Fri After Hours – Auckland Central)

  • $45 Call Out Fee Applies
  • Our standard fee for all clients is $142.50 per hr.
  • Our minimum charge is $142.50 that is for the first hour, and then billed at 30 min block intervals.
  • This applies to any work required to be carried out before 8am or after 5pm Monday to Friday. The exception to this is if we are already working on site, when the after-hour’s rate comes into effect 1.5 hours later.

(Sat – Sun & Public Holidays  After Hours – Auckland Central)

  • $45 Call Out Fee Applies
  • Our standard fee for all clients is $190 per hr.
  • Our minimum charge is $190 that is for the first hour, and then billed at 30 min block intervals.

OUR ASSET