*Pricing Effective 1st July 2023
Hours of Operation (NZ Time)
Monday – Friday 8 am -5 pm except public holidays
All Prices listed below exclude GST
Central Auckland Suburbs
Standard Call out / Onsite Rate:
- $55 Call Out Fee Applies
- Our standard fee for all clients is $150 per hr
- Our minimum charge is $150 that is for the first hour, and then billed at 30 min block intervals.
Standard Workshop / Offsite Rate**
- $0 Call Out Fee Applies
- Our standard fee for all clients is $150 per hr.
- Our minimum charge is $150 that is for the first hour, and then billed at 30 min block intervals.
**Please note that this is NOT a “while you wait” service. If your item needs to be picked up and or returned then additional charges will apply depending on the area.
Outer Auckland Suburbs (Except the Islands)
- $85 Call Out Fee Applies
- Our standard fee for all clients is $150 per hr.
- Our minimum charge is $150 that is for the first hour, and then billed at 30 min block intervals.
All Other Call Outs (apart from above)
Please email ACPONLINE
Help Desk, Telephone, Email Support, Remote PC Support Rates.
(Business Hours)
$150 for the first hour and then charged per 30 minutes block intervals there after
We provide call back telephone support;
Email support, help desk and computer problem solving.
Remote access support using Team-viewer remote access software.
This support charges are as stated above
If we cannot provide a solution immediately, then the costs include the research time required, once the solution is found we call or email you back and provide said solution.
** IMPORTANT** Any work and or consultation done on any device(s) or service(s) that is not supported by ACPonline or is not under service/contract warranty is still chargeable time and will be invoiced to the client.
Help Desk, Telephone, Email Support, Remote PC Support Rates
(Outside Business Hours)
$170 for the first hour and then charged per 30 minutes block intervals there after
We provide call back telephone support;
Email support, help desk and computer problem solving.
Remote access support using Team-viewer remote access software.
This support charges are as stated above
If we cannot provide a solution immediately, then the costs include the research time required, once the solution is found we call or email you back and provide said solution.
** IMPORTANT** Any work and or consultation done on any device(s) or service(s) that is not supported by ACPonline or is not under service/contract warranty is still chargeable time and will be invoiced to the client.
A service contract is also available if you require regular and cost effective solution from ACPonline
Service Contract / Support Contract:
A service contract with us engages us as your IT support, this gives you access to secure parts of our website, includes Email, Telephone & Remote access support, and access to a technician onsite if required.
All solutions or Hardware provided by ACPonline carries 12 month Return to Base warranty by default, and does not come with any service or support contract unless specified on the invoice or purchased separately.
( Mon – Fri After Hours – Auckland Central)
- $75 Call Out Fee Applies
- Our standard fee for all clients is $185 per hr
- Our minimum charge is $185 that is for the first hour, and then billed at 30 min block intervals.
- This applies to any work required to be carried out before 8am or after 5pm Monday to Friday. The exception to this is if we are already working on site, when the after-hour’s rate comes into effect 1.5 hours later.
(Sat – Sun & Public Holidays After Hours – Auckland Central)
- $105 Call Out Fee Applies
- Our standard fee for all clients is $200 per hr.
- Our minimum charge is $200 that is for the first hour, and then billed at 30
- min block interval
*This Pricing only applies to service and/ or products and /or hardware maintained/installed and /or sold by us.
